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Customer Care
Customer Care
Every General Parts employee is personally committed to excellence in customer care because we recognize the investment you have in your equipment and the importance you place on quality service to your customers.
For emergencies, maintenance, service, or installation, our customer care programs are the best in the industry.
24/7 Emergency Service
365 Days A Year
When you need us, we're here.
Certified Technicians:
Our factory trained and industry-certified technicians have the expertise, tools, and the dedication to do the job quickly, cost effectively, and right the first time.
Unique Equipment Tagging:
Detailed repair history and service data is collected and maintained for each piece of equipment in your kitchen so that service can be performed quickly, accurately, and cost effectively.
Customized Planned Maintenance:
We work with you to design a customized program based on your individual needs so your equipment operates at peak performance levels and its useful life is optimized.
Steam Generator Cleaning and De-scaling:
For the steam equipment that's vital to your operation, we have developed specific service programs for keeping your boilers clean and operating at peak efficiency.
Water Filtration:
We stock and install complete water filtration sytems and replacement cartridges for most equipment brands.
Equipment Installation:
Proficient in most major brands; our qualified technicians install all types of equipment and verify operation per manufacturers' specifications.
On-Line Parts Purchasing:
You can research parts and their availability, check prices, purchase parts with your credit card, and view the status of your order using our secure web site and your password.
On-Line Information:
Our web site provides you with easy access to your service histories, technical information, exploded parts schematics, and more, whenever you need it.